Terms and Conditions

Effective Date: 18 October 2026
📧 Email: info@arglobalvisa.com
🌐 Website: www.arglobalvisa.com  

1. Introduction

Welcome to Al Rahla Visa (“Al Rahla Visa,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, visa assistance services, and related travel support.

By accessing our website, contacting our team, or engaging our services, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them, subject to applicable law.

Please review these terms carefully before proceeding with any service.

2. Scope of Services

Al Rahla Visa provides visa assistance and related travel support services, which may include:

• Schengen visa assistance

• UK, USA, and Canada visa application support

• Tourist, visit, and business visa guidance

• Visa documentation preparation and review

• Appointment guidance and application follow-up

• Travel itinerary and supporting document assistance

• Other related visa and travel services, subject to availability

Our services are provided in accordance with applicable requirements and the rules of the relevant authorities. The precise scope of assistance will depend on the service requested and agreed upon.

3. Eligibility

By using our services, you confirm that:

• You are at least 18 years old or are using our services through a legally authorized parent, guardian, or representative where applicable.

• You have the legal capacity or appropriate authorization to enter into an agreement for the requested services.

• All information and documents you provide are accurate, complete, and current to the best of your knowledge.

• You are authorized to share any personal information or documents submitted on behalf of another person.

4. Client Responsibilities

To help us deliver our services effectively, you agree to:

• Provide complete, accurate, and up-to-date information and documentation.

• Respond promptly to requests for additional information or supporting documents.

• Review application details carefully before submission.

• Follow the applicable requirements and instructions issued by embassies, consulates, immigration authorities, and other relevant organizations.

• Inform us of any changes to your travel plans or personal circumstances that may affect your application.

Al Rahla Visa does not guarantee visa approval, as the final decision rests solely with the relevant embassy, consulate, or immigration authority.

5. Service Charges and Payments

All applicable service charges will be communicated before the relevant service begins.

• Payments must be made according to the agreed payment terms.

• Government fees, embassy charges, appointment fees, insurance costs, and other third-party expenses are separate from our professional service charges unless expressly stated otherwise.

• Additional services or changes to the original request may incur additional fees, which will be communicated where applicable.

• Clients are responsible for paying the agreed charges within the specified timeframe.

6. Refund and Cancellation Policy

Our services may involve consultation, document review, preparation, administrative work, and coordination. Refund eligibility will depend on the service agreement, the work already completed, and applicable consumer protection laws.

Unless otherwise agreed in writing and permitted by applicable law, service fees may be non-refundable once the relevant work has commenced.

Where Al Rahla Visa is unable to deliver an agreed service for reasons within its control, the matter will be reviewed in accordance with the agreed service terms and applicable law.

Government fees, embassy charges, and other third-party payments are subject to the refund policies of the relevant providers and authorities. Visa refusal does not, by itself, entitle a client to a refund of fees already paid.

Any cancellation or refund request should be submitted to our team for review.

7. Limitation of Liability

Al Rahla Visa will make reasonable efforts to provide professional and accurate assistance. However, to the extent permitted by applicable law, we are not responsible for:

• Visa refusals or decisions made by embassies, consulates, immigration authorities, or government agencies.

• Processing delays, appointment availability, or changes to official requirements outside our control.

• Problems resulting from inaccurate, incomplete, misleading, or late information supplied by a client.

• Disruptions caused by third-party service providers or circumstances beyond our reasonable control.

• Indirect or consequential losses, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms and Conditions excludes or restricts any liability or consumer right that cannot be excluded or restricted under applicable law.

8. Intellectual Property

Unless otherwise stated, the content published on the Al Rahla Visa website, including text, branding, logos, graphics, images, layouts, and other materials, is owned by or used with permission by the relevant rights holders.

You may not reproduce, distribute, modify, publish, or commercially use protected website materials without prior written authorization, except where permitted by law.

9. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

By using our services, you acknowledge that relevant information may be processed for service delivery, communication, documentation, and other legitimate purposes described in our Privacy Policy. Where consent is legally required, it will be obtained as applicable.

Please review our Privacy Policy to understand how personal information is collected, used, stored, and disclosed.

10. Amendments to These Terms

Al Rahla Visa may revise these Terms and Conditions from time to time to reflect changes in its services, business practices, or applicable legal requirements.

Updated terms will be published on our website with a revised effective date. Changes will apply as permitted by applicable law, and any required notice or consent will be provided where necessary.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by the applicable laws of the United Arab Emirates, subject to any mandatory legal provisions that apply.

Any dispute arising from these terms or our services shall be handled by the competent courts or dispute resolution bodies with jurisdiction under applicable law.

12. Contact Us

If you have questions, require clarification, or wish to raise a concern regarding these Terms and Conditions, please contact Al Rahla Visa:

📧 Email: info@arglobalvisa.com
🌐 Website: www.arglobalvisa.com